Frequently Asked Questions

Booking & payment

How do I book?

Send us your dates and wishes through Plan Your Trip, email or WhatsApp. We reply with a proposal; your booking is confirmed once the deposit is received.

How much is the deposit?

Day tours are paid in full at booking. Multi-day journeys require a 30% deposit, with the balance due 45 days before departure (60 days for Japan, Vietnam and Cambodia). See our Booking Terms.

Can I cancel?

Yes, according to the cancellation schedule in our Booking Terms. We strongly recommend travel insurance.

On tour

Are your tours private?

Most of our journeys are private for your family or group. Small-group departures are available on selected dates.

Which languages do your guides speak?

English, Vietnamese and Mandarin, with Japanese-speaking support for groups.

Where do you pick up?

Florida day tours include pickup in Tampa or Orlando; other pickup points can be arranged. Multi-day journeys start at the arrival airport.

What happens if the weather is bad?

If a boat or outdoor activity is cancelled for weather or safety, you can reschedule at no charge or receive a full refund for that activity.

For travel agencies

Do you work with travel agencies?

Yes. We are a ground operator (DMC) for agencies and group leaders across the USA and Canada, with net rates and white-label service. Visit Partners.

About us

Are you licensed?

AHL Tours & Travel, Inc. is registered with the State of Florida as a Seller of Travel, Reg. No. ST45965.

How do I contact you while traveling?

Call or WhatsApp +1 (813) 766 4703. Every traveler receives an emergency contact for the operations team.