BOOKING TERMS
Booking Terms & Cancellation Policy
Clear terms, agreed before you pay. Please read them carefully before confirming your booking.
Last updated: October 3, 2026. AHL Tours & Travel, Inc., 8502 N Armenia Ave, STE 1D, Tampa, FL 33604. Florida Seller of Travel Reg. No. ST45965.
1. Your booking
A booking is confirmed when we have received your deposit (or full payment where stated) and sent you a written confirmation. By paying, you accept these terms and the cancellation policy that applies to your service. Deposits are non-refundable unless stated otherwise below.
2. Day tours, private boat charters and transfers (Florida)
- Payment: paid in full at booking. Private charters for groups may be held with a 50% deposit, with the balance due 7 days before the tour.
| Notice of cancellation received | Cancellation charge |
|---|---|
| 7 days or more before the tour | Full refund |
| 3–6 days before the tour | 50% of the tour price |
| Less than 72 hours before the tour, or no-show | 100% of the tour price |
- Weather and safety: if we or the captain cancel for weather, water conditions or safety, you may reschedule at no charge or receive a full refund.
- Tours booked through third-party platforms (such as Viator or GetYourGuide) follow that platform’s cancellation policy.
3. Multi-day tours and private journeys (USA & Canada)
- Deposit: 30% of the tour price per person, due at booking (non-refundable).
- Final payment: due 45 days before departure. Bookings made within 45 days of departure require full payment.
| Notice of cancellation received | Cancellation charge |
|---|---|
| 61 days or more before departure | Deposit (30%) |
| 60–31 days before departure | 50% of the tour price |
| 30–15 days before departure | 75% of the tour price |
| 14 days or less, or no-show | 100% of the tour price |
4. Japan, Vietnam and Cambodia journeys
- Deposit: 30% of the tour price per person, due at booking (non-refundable).
- Final payment: due 60 days before departure.
| Notice of cancellation received | Cancellation charge |
|---|---|
| 91 days or more before departure | Deposit (30%) |
| 90–61 days before departure | 50% of the tour price |
| 60–31 days before departure | 75% of the tour price |
| 30 days or less, or no-show | 100% of the tour price |
5. Non-refundable components
Some services must be paid to suppliers in advance and cannot be refunded once purchased, regardless of the schedule above. These include airline tickets, rail passes, event, theme-park and attraction tickets, non-refundable hotel rates, cruise and ferry fares, and peak-season hotel deposits. We will tell you in writing before payment which parts of your booking are non-refundable.
6. Travel agencies and group partners
Group and agency bookings are governed by the partner agreement for each program. Our standard partner terms are a 30% deposit at confirmation and full payment 30 days before arrival. Services are released only after full payment is received.
7. Changes
- Changes by you: we will try to accommodate changes to dates, names or services. Any supplier charges and price differences are passed on at cost. A change of departure date within the cancellation period is treated as a cancellation and new booking.
- Changes by us: itineraries may be adjusted for weather, traffic, closures or safety. We will replace any service with one of similar value. If we cancel a tour before departure, you receive a full refund of the amounts paid to us.
8. Travel insurance
We strongly recommend comprehensive travel insurance, including trip cancellation, medical and evacuation cover, from the moment you pay your deposit. A “Cancel For Any Reason” upgrade offers the most flexibility.
9. Travel documents
Travelers are responsible for valid passports, visas, ESTA/eTA authorizations and any health requirements. Refunds are not provided for travel missed because of missing or invalid documents.
10. Refunds
Approved refunds are made to the original payment method within 30 days. Card processing and bank transfer fees already incurred are not refundable.
11. Events beyond our control
We are not liable for delays, changes or cancellations caused by events beyond our reasonable control, including severe weather, natural disasters, epidemics, government actions, strikes or airline schedule changes. In such cases we will offer the best alternative available or refund any amounts recoverable from suppliers.
12. Contact
Cancellations must be sent in writing to [email protected] and take effect on the date we receive them. Questions? Call +1 (813) 766 4703.